Syracuse University Magazine

Millennials Communicating Online with Care


Contrary to a common cultural portrayal, young people are careful and conscientious about how they present themselves in online communication, and they compose expressive messages, use larger vocabularies, and emphasize remarks with more punctuation than their older counterparts.  Those are some of the findings of research that School of Information Studies professor Jenny Stromer-Galley conducted to assess the differences in how people under age 30 express themselves in online communication compared with those older than 30. The findings come from analysis of the chat, movement, and appearance of participants as they played a custom-built quest game in a 3-D virtual-world environment.

Stromer-Galley notes that, while there is a contemporary view portraying young people as being somewhat sloppy in their online communication, just the opposite is true. “The belief is, ‘They’re millennials, they’ve always been online,’ and there’s a sense they’re native, fluent, comfortable in the [online] space, and may use shortcuts to express themselves,” she says. “But while they may be using that shorthand, they are still quite conscientious about the way they are expressing themselves, and they seem more conscientious about it than people who are older.”
This research disputes the common assumption that young people “are always aiming for efficient, short messages,” she says. “We’re finding they also have a significantly larger vocabulary—20 percent more than people over the age of 30—and that the younger people use 47 percent more punctuation in their online communication.”

Younger people are expressive, but also careful in their choice of language and attentive to how they are represented online, evidenced by their correcting typos and adjusting messages and responses based on specific communication environments, Stromer-Galley says. “Those patterns may suggest people under 30 are very aware of the different online environments they are using, and they recognize if on a cell phone, short, simple, and sweet will do, but if in an online game, there’s a chance to more completely round out their character—the presentation of their self to others.”

The study looked at online communication formed by participants ages 18 to 64—with an average age of 37—using a two-hour quest game in Second Life that was created for this purpose by the researchers. Participants’ appearance, movement, chat, and mouse clicks were recorded as they played the game. In making their determinations, researchers conducted a sentence-by-sentence review of the online communication used in the game, and a count of the punctuation (periods, exclamation points, commas, and question marks) used. “Online chat—especially in games—is often thought of as eroding the typing and self-expression skills of younger people, but our study shows they are very expressive and do pay attention to how they communicate both with text and non-verbally with their [game] avatars,” says Colorado State University professor Rosa Mikeal Martey, co-author of the study, which also included researchers from Concordia, Hofstra, the University of Toronto, and the University at Albany.

The study’s outcomes provide a recognition that there are a lot of cultural stereotypes about how people communicate online, including many about young people, Stromer-Galley believes. “We need to be careful about those and give young people credit,” she says. “They are comfortable in these [online spaces] and they seem to be aware of the opportunities available to them to express themselves in different online environments.”     —Diane Stirling